Troubleshooting Apple Devices
If you are an Apple iOS device user, complete the Apple-specific directions in the dropdown below before starting any SYNC generation-specific troubleshooting.
If your device uses Apple iOS, perform the following steps to connect to SYNC.
- Turn Bluetooth off and back on with your device.
- Restart your device.
- Unpair the vehicle's SYNC system on your device.
- Unpair your device and any other devices on your SYNC screen.
- Restart your vehicle and your device.
- Pair and connect your device via Bluetooth.
- Update your device.
- Check for available SYNC updates and update your system if needed.
Note: SYNC does not support the Apple Watch.
If issues are still present, proceed to the Troubleshooting Phone Connection Issues section.