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Cheat Sheet

INTERNAL_NAME NAME DESCRIPTION
***VW Care Basic Pricing *VW Care Basic Pre-Paid Maintenance. The more Prepaid Maintenance services you purchase, the more money you can save in the long run. A Volkswagen Care Basic Pre-Paid maintenance plan covers your 10,000 mile and 20,000 mile factory required maintenance.  
***VW Care Pricing *VW Care Pre-Paid Maintenance. The more Prepaid Maintenance services you purchase, the more money you can save in the long run. A Volkswagen Care Pre-Paid maintenance plan covers your 30,000 mile to 100,000 mile factory required maintenance  
**Courtesy Vehicle Check  (6,000 Miles or 90 Days) Courtesy Vehicle Check  (6,000 Miles or 90 Days) Bring in your 2009 model-year or newer vehicle for your Courtesy Vehicle Check during the first 90 days or 6,000 miles, whichever comes first, and we??ll be happy to walk you through any of your vehicle??s features that you need help with and answer any of your questions.
**Volkswagen Double Check (ID.4 only) Volkswagen Double Check A complimentary follow-up that comes with the purchase of your Volkswagen ID.4 Electric Vehicle (EV), our

Volkswagen Double Check service is here to help make sure you?re getting the full experience from your

new Volkswagen. Just return to your dealership within 60 days or 5,000 miles of ownership and we?ll take it

from there.
**Volkswagen DoubleCheck (within 30 days of purchase) Volkswagen DoubleCheck (within 30 days of purchase) Bring in your vehicle within the first 30 days of purchase for a courtesy Volkswagen DoubleCheck service, and we??ll be happy to walk you through any of your vehicle??s features that you need help with and answer any of your questions.
*Time-based* Every 1 year - Airbag system - Visual check Every 1 year - Airbag system - Visual check  
*Time-based* Every 2 years - Convertible roof - Check latch Every 2 years - Convertible roof - Check latch Volkswagen recommends that you change your the convertible roof latch "Every 2 Years". 

If your vehicle is due for this service, please select it in addition to the recommended service package.
*Time-based* Every 2 years - Convertible top - Check bolting device Every 2 years - Convertible top - Check bolting device Volkswagen recommends that you check the bolting device of your connvertible top "Every 2 Years". 

If your vehicle is due for this service, please select it in addition to the recommended service package.
*Time-based* Every 2 years - Convertible top - Check operation & roll over protection Every 2 years - Convertible top - Check operation & roll over protection Volkswagen recommends that you check the operation of your connvertible top and rollover protection "Every 2 Years". 

If your vehicle is due for this service, please select it in addition to the recommended service package.
*Time-based* Every 2 years - Tire mobility kit - Check and observe expiration date on the tire filler bottle (if applicable) Every 2 years - Tire mobility kit - Check expiration date on the tire filler bottle (if applicable) Volkswagen recommends that you check expiration date on the tire filler bottle "Every 2 Years". 

If your vehicle is due for this service, please select it in addition to the recommended service package.
12 volt battery - Perform diagnosis 12 volt battery - Perform diagnosis  
12V starter and auxiliary battery - Check (where applicable) 12V starter and auxiliary battery - Check (where applicable)  
30 Day Inspection 30 Day Inspection new vehicle courtesy 30 day inspection
A/C Concern A/C Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
A/C Service* A/C Service* Visually inspect A/C compressor drive belts for cracks, leaks, damages. Vacuum test the system, recharge the A/C system, and evacuate refrigerant from the system. Prices starts at $165.00.
ABS Light Diagnosis ABS Light Diagnosis A trained technician will analyze (diagnose) your concern. As a result of diagnosis, an estimate for repairs or additional diagnosis as required will be provided to you. Diagnosis fee does not include cost of parts and/or labor to complete repair. Please address any concerns directly with your service advisor upon arrival.

Disclaimer regarding price:

Waived if covered under factory or extended warranty. Dealership will determine eligibility.
AdBlue fluid - Check fluid level and top off AdBlue fluid - Check fluid level and top off Inspect AdBlue fluid level and top off as necessary

Part # GUS 052 910 A3 - 2.5 gallons
Air Filter (Cabin) - Replace Air Filter (Cabin) - Replace Pricing starts at $55.95
Air Filter (Engine) - Replace Air Filter (Engine) -  Replace Pricing starts at $60.47
Air suspension - Check for damage or leaks Air suspension - Check for damage or leaks  
Alignment - 4 Wheel (MENU) Alignment - 4 Wheel Pricing starts at $99.95.
Alignment - 4 Wheel (Phaeton, Toureg) (MENU) Alignment - 4 Wheel Pricing starts at $189.95
Auto-Mfr campaign Integration Service Placeholder Auto-Mfr campaign Integration Service Placeholder Schedule appointment. Indicate which recall the customer is coming in for. Must capture VIN.
Automatic headlight control - Check (if equipped) Automatic headlight control - Check (if equipped)  
Automatic shift lock - Check operation Automatic shift lock - Check operation  
Automatic shift lock - Check operation including park/neutral position switch Automatic shift lock - Check operation including park/neutral position switch
Automatic transmission - Check ATF Automatic transmission - Check ATF  
Automatic transmission - Check for leaks Automatic transmission - Check for leaks  
Automatic transmission - Final drive - Check for leaks Automatic transmission - Final drive - Check for leaks  
Automatic Transmission Concern Automatic Transmission Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
Automatic transmission fluid and differential - Check for leaks/level. Add if necessary Automatic transmission fluid and differential - Check for leaks/level. Add if necessary
Automatic transmission fluid and differential - Check level. Add if necessary Automatic transmission fluid and differential - Check level. Add if necessary
AWD dual clutch (with torque vectoring) - Change fluid in each chamber (if equipped) AWD dual clutch (with torque vectoring) - Change fluid in each chamber (if equipped)
Ball joints, axle bearings, coupling rod and stabilizer bar rubber bushings - Inspect for damage Ball joints, axle bearings, coupling rod and stabilizer bar rubber bushings - Inspect for damage
Ball joints, wheel bearings, axles, coupling rods, tie rod ends, stabilizer bushings - Visually inspect for damage and play Ball joints, wheel bearings, axles, coupling rods, tie rod ends, stabilizer bushings - Visually inspect for damage and play
Battery (12V) and High-Voltage Battery, Check with Vehicle Diagnostic Tester Battery (12V) and High-Voltage Battery, Check with Vehicle Diagnostic Tester
Battery - Check Battery - Check  
Battery - Replace Battery - Replace Pricing starts at $179.95
Battery Concern/Charging issue Battery Concern/Charging issue Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
Battery Service Battery Service Analysis of battery conditions, including it's state of charge. Inspection of the vehicles starting system, including starter, alternator, & voltage regulator. Cleaning the battery connection & cable ends as well as an application of corrosion protection. Pricing starts at $30.00
Body - Visual Inspection for Corrosion Body - Visual Inspection for Corrosion  
Body interior and exterior - Visually inspect for corrosion Body interior and exterior - Visually inspect for corrosion  
Brake Concern Brake Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
Brake fluid - Check level Brake fluid - Check level  
Brake Fluid Exchange Brake Fluid Exchange Service includes draining the old brake fluid (carrying any dirt and grit with it) and replacing with fresh, clean brake fluid. Includes safe disposal of old fluidPricing starts at $139.95
Brake Inspection Brake Inspection Pricing starts at $29.95
Brake Pad Replacement - Front Brake Pad Replacement - Front Starting at $165.95
Brake Pad Replacement - Rear Brake Pad Replacement - Rear Starting at 140.95
Brake pads - Check brake pad thickness Brake pads - Check brake pad thickness  
Brake pads - Check brake pad thickness and brake disc condition (front and rear) Brake pads - Check brake pad thickness and brake disc condition (front and rear)
Brake Replacement-Front Brake Replacement-Front Pricing starts at $535.00
Brake Replacement-rear Brake Replacement-rear Pricing starts at $259.00
Brake system - Check Brake system - Check  
Brake system - Check damage/leaks, pad thickness, fluid level Brake system - Check damage/leaks, pad thickness, fluid level  
Brake system - Flush Every 2 years - Change brake fluid  
Brake system and shock absorbers - Inspect for leaks and damage Brake system and shock absorbers - Inspect for leaks and damage
Brake System Diagnosis Brake System Diagnosis A trained technician will analyze (diagnose) your concern. As a result of diagnosis, an estimate for repairs or additional diagnosis as required will be provided to you. Diagnosis fee does not include cost of parts and/or labor to complete repair. Please address any concerns directly with your service advisor upon arrival.

Disclaimer regarding price:

Waived if covered under factory or extended warranty. Dealership will determine eligibility.
Brake system- Visually inspect for leaks and damage Brake system - Visually inspect for leaks and damage  
Brakes - Inspect brake system and shock absorber for leaks and damage, check thickness of brake pads, brake disc condition and check brake fluid level Brakes - Inspect brake system and shock absorber for leaks and damage, check thickness of brake pads, brake disc condition and check brake fluid level
Brakes - Inspect brake system for leaks and damage, check thickness of brake pads and check brake fluid level Brakes - Inspect brake system for leaks and damage, check thickness of brake pads and check brake fluid level
Bulb or Lighting Concern Bulb or Lighting Concern Pricing starts at $150.00. At this point we have not identified what is wrong with your vehicle, once its diagnosed your service advisor can provide you more detail on time & cost.
Bulb(s) - Replace Bulb(s) - Replace Pricing starts at $35.00 depending on bulb needing to be replaced
Cabin air filter - R&R Dust and pollen filter - Replace  
Change AdBlue fluid Every 4 years if mileage is under 10,000 miles - Change AdBlue fluid
Check Engine Light  - Diagnosis Check Engine Light  - Diagnosis A trained technician will analyze (diagnose) your concern. As a result of diagnosis, an estimate for repairs or additional diagnosis as required will be provided to you. Diagnosis fee does not include cost of parts and/or labor to complete repair. Please address any concerns directly with your service advisor upon arrival.

Disclaimer regarding price:

Waived if covered under factory or extended warranty. Dealership will determine eligibility.
Clutch fluid - Flush At 3 years and every 2 years after - Change clutch unit fluid  
Coil springs and rubber buffer - Inspect for damage Coil springs and rubber buffer - Inspect for damage  
Convertible roof water drains - Check Convertible roof water drains - Check  
Convertible roof, CSC roof, and retractable hard top - Check for function and damage, clean and lubricate seals ( if applicable ) Convertible roof, CSC roof, and retractable hard top - Check for function and damage, clean and lubricate seals ( if applicable )
Convertible top - Check operation & roll over protection Convertible top - Check operation & roll over protection  
Convertible top - Clean and lubricate, perform leak test Convertible top - Clean and lubricate, perform leak test  
Coolant level and frost protection - Check Coolant level and frost protection - Check  
Coolant pump toothed belt - Check Coolant pump toothed belt - Check  
Cooling system - Check level Cooling system - Check level  
Cooling System Concern Cooling System Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
Cooling System Drain and Fill Cooling System Drain and Fill Old antifreeze is removed from radiator & replaced with new. Pricing starts at $95.00 (most models)
Cooling System Exchange Cooling System Exchange Old antifreeze is removed from radiator and replaced with new antifreeze per vehicle manufacturers recommendations. pricing starts at $169.99
CSC roof - Check for damage and function - Clean wind deflector and seals CSC roof - Check for damage and function - Clean wind deflector and seals
CV joints - Check for leaks and damage CV joints - Check for leaks and damage  
Dash Light Concern Dash Light Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
Detail - Full Exterior & Interior Detail - Full Exterior & Interior Quote customer 4-5 hours to complete detail. PRICES START AT $140.00.
Detail-Comp car wash Detail-Comp car wash Ran thru automated car wash machine and light interior vacuum. FREE OF CHARGE TO VW CUSTOMERS IN FOR SERVICE.
Diesel particle filter - Check Diesel particle filter - Check  
Diesel particle filter - Check ash loading content, Replace if necessary Diesel particle filter - Check ash loading content, Replace if necessary
Diesel particle filter - Replace Diesel particle filter - Replace  
Differential - Check level. Add if necessary Differential - Check level. Add if necessary  
Differential Fluid Exchange Differential Fluid Exchange The old differential fluid is removed from the differential and replaced with new fluid that contains the correct additives to help keep the seals, gears, and bearings operating properly. Pricing starts at $149.95
DLR - Air Conditioning System Service Air Conditioning System Service  
DLR - Brake Clean and Adjust Service Brake Clean and Adjust Service  
DLR - Car Wash Service Car Wash Service  
DLR - Complete Vehicle Cleaning (Detail) Service Complete Vehicle Cleaning (Detail) Service  
DLR - Complete Vehicle Cleaning (Detail) Service (SUV's) Complete Vehicle Cleaning (Detail) Service  
DLR - Exterior Vehicle Cleaning (Detail) Service Exterior Vehicle Cleaning (Detail) Service  
DLR - Flush and Replace the engine coolant (Touareg only) Flush and Replace the engine coolant (Touareg only)  
DLR - Four Wheel Alignment Four Wheel Alignment  
DLR - Four Wheel Alignment (Touareg only) Four Wheel Alignment (Touareg only)  
DLR - Front Brake Service Front Brake Service  
DLR - Fuel Induction Service Fuel Induction Service  
DLR - Interior Vehicle Cleaning (Detail) Service Interior Vehicle Cleaning (Detail) Service  
DLR - Mount and Balance Tires Mount and Balance Tires  
DLR - Multi-Point Vehicle Inspection Multi-Point Vehicle Inspection  
DLR - State Vehicle Inspection State Vehicle Inspection  
DLR - Tire Balance and Rotate Tire Balance and Rotate  
DLR - Wiper Blade Replacement (Front) Wiper Blade Replacement (Front)  
DLR - Wiper Blade Replacement (Rear) Wiper Blade Replacement (Rear)  
Door arresters - Lubricate Door arresters - Lubricate  
Door check straps - Lubricate Door check straps - Lubricate  
Door checks and mounting pins - Lubricate Door checks and mounting pins - Lubricate  
Door hinge - Lubricate Door hinge - Lubricate  
Drive Belt Inspection Drive Belt Inspection INSPECTION IS FREE.
Drive Belt Replacement Drive Belt Replacement Pricing starts at $209.95
Drive Belt(s) - R&R V belt - Replace  
Driveability Concern Driveability Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
Driveshaft - Check boots Driveshaft - Check boots  
Electrical Concern Electrical Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
Electrical Systems Diagnosis Electrical Systems Diagnosis A trained technician will analyze (diagnose) your concern. As a result of diagnosis, an estimate for repairs or additional diagnosis as required will be provided to you. Diagnosis fee does not include cost of parts and/or labor to complete repair. Please address any concerns directly with your service advisor upon arrival.

Disclaimer regarding price:

Waived if covered under factory or extended warranty. Dealership will determine eligibility.
eMotor and eMotor compartment components - Check ( from above ) for leaks and damage eMotor and eMotor compartment components - Check ( from above ) for leaks and damage
eMotor and eMotor compartment components - Check (from below) for leaks and damage, check transmission, final drive, and drive shaft boots eMotor and eMotor compartment components - Check (from below) for leaks and damage, check transmission, final drive, and drive shaft boots
Engine - Check for leaks Engine - Check for leaks  
Engine air filter - R&R Air cleaner - Replace filter  
Engine and engine compartment components - Check ( from above ) for leaks and damage Engine and engine compartment components - Check ( from above ) for leaks and damage
Engine and engine compartment components - Check ( from below ) for leaks and damage, check transmission, final drive, and drive shaft boots Engine and engine compartment components - Check ( from below ) for leaks and damage, check transmission, final drive, and drive shaft boots
Engine Concern Engine Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
Engine Diagnosis (Noises,Leaks, Other) Engine Diagnosis (Noises,Leaks, Other) A trained technician will analyze (diagnose) your concern. As a result of diagnosis, an estimate for repairs or additional diagnosis as required will be provided to you. Diagnosis fee does not include cost of parts and/or labor to complete repair. Please address any concerns directly with your service advisor upon arrival.

Disclaimer regarding price:

Waived if covered under factory or extended warranty. Dealership will determine eligibility.
Engine oil & filter - Change  (Ala Carte Only) Engine oil & filter - Change  
Engine oil - Change Engine oil - Change  
Engine oil filter - Change Engine oil filter - Change  
Engine Performance Diagnosis (Running Rough, Other) Engine Performance Diagnosis (Running Rough, Other) A trained technician will analyze (diagnose) your concern. As a result of diagnosis, an estimate for repairs or additional diagnosis as required will be provided to you. Diagnosis fee does not include cost of parts and/or labor to complete repair. Please address any concerns directly with your service advisor upon arrival.

Disclaimer regarding price:

Waived if covered under factory or extended warranty. Dealership will determine eligibility.
Exhaust Concern Exhaust Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
Exhaust system - Check for damage and leaks Exhaust system - Check for damage and leaks  
Express Oil & Filter Change - Conventional Gas Engines Express Oil & Filter Change - Conventional Gas Engines CONVENTIONAL OIL $69.99 (6 &8 Cylinder engines Higher)
Express Tire Rotation & Adjust Pressure Express Tire Rotation & Adjust Pressure Changing the position of the tires on your vehicle, according to your vehicle and tire manufacturers' recommended rotation pattern & making sure the air in your tires are at the right pressures. Pricing starts at $24.95
Express Wiper Blade/Insert Replacement Express Wiper Blade/Insert Replacement Pricing starts at $52.00
Exterior lights - Check front and rear Exterior lights - Check front and rear  
Factory Recall Campaign Factory Recall Campaign Schedule appointment. Indicate which recall the customer is coming in for. Must capture VIN.
Flush and replace the engine coolant Flush and replace the engine coolant  
Four Tires Replaced (Mount & Balance) Four Tires Replaced (Mount & Balance) Pricing starts at $120.00 DOES NOT INCLUDE TIRE PRICE
Front and rear coil springs and shock absorbers - Inspect Front and rear coil springs and shock absorbers - Inspect  
Front axle - Check dust seals, ball joints, tie rods Front axle - Check dust seals, ball joints, tie rods  
Front axle differential lock fluid - Change (Every 3 years if equipped) Front axle differential lock fluid - Change (Every 3 years if equipped)
Front lighting - Check function Front lighting - Check function  
Front sun roof drains - Open sun roof, check front water drains and clean if necessary Front sun roof drains - Open sun roof, check front water drains and clean if necessary
Front Wiper Blade Replacement (MENU) Front Wiper Blade Replacement Starting at $39.95 a Pair.
Fuel filter - Replace Fuel filter - Replace  
Fuel Filter - Replace Fuel Filter - Replace Pricing starts at $129.95
Fuel Injection Service Fuel Injection Service Pricing starts at $189.95
Fuel System Concern Fuel System Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
Glass/Windshield Concern Glass/Windshield Concern For front or rear windshield replacement or repairs, transfer customer to the advisor. If the customer has any other glass concerns, follow the special order part process. If glass still needs to be ordered, transfer to the advisor.
Haldex clutch - Check fluid Haldex clutch - Check fluid  
Headlamp Restoration Headlamp Restoration Renew old or warn headlights. Remove yellowing, haze, cloudiness, light svratches & micro pitting. Increases optical clarity & night-vision safety. Pricing starts at $150.00.
Headlight washing system - Check (if equipped) Headlight washing system - Check (if equipped)  
Headlights - Check and adjust if necessary Headlights - Check and adjust if necessary  
Headlights - Check cleaning nozzle functionality (if applicable) Headlights - Check cleaning nozzle functionality (if applicable)  
Headlights, daytime running lights, curve lighting, and automatic headlights - Check adjustment Headlights, daytime running lights, curve lighting, and automatic headlights - Check adjustment
Heating or Air Conditioning Diagnosis Heating or Air Conditioning Diagnosis A trained technician will analyze (diagnose) your concern. As a result of diagnosis, an estimate for repairs or additional diagnosis as required will be provided to you. Diagnosis fee does not include cost of parts and/or labor to complete repair. Please address any concerns directly with your service advisor upon arrival.

Disclaimer regarding price:

Waived if covered under factory or extended warranty. Dealership will determine eligibility.
Heating System Concern Heating System Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
High voltage battery - Check charge level and charge if necessary High voltage battery - Check charge level and charge if necessary
High voltage charging cable - Visual inspection for contamination and damage High voltage charging cable - Visual inspection for contamination and damage
High voltage charging socket in the tank cover - Visual inspection for damage High voltage charging socket in the tank cover - Visual inspection for damage
High voltage components - Visual inspection for damage to the high voltage components and lines, battery box, high voltage connections and coolant connections, and labels in the engine compartment and rear area High voltage components - Visual inspection for damage to the high voltage components and lines, battery box, high voltage connections and coolant connections, and labels in the engine compartment and rear area
High voltage components and high voltage cables - Inspect for damage and correct routing and securing High voltage components and high voltage cables - Inspect for damage and correct routing and securing
High voltage warning label - Inspect High voltage warning label - Inspect  
Hood latch - Lubricate Hood latch - Lubricate  
Horn - Check Horn - Check  
Hybrid components - Perform a visual inspection of high voltage components and the lines in the engine compartment and the rear of the vehicle for damage Hybrid components - Perform a visual inspection of high voltage components and the lines in the engine compartment and the rear of the vehicle for damage
Inspect and replace the PCV valve if necessary Inspect and replace the PCV valve if necessary  
Inspect automatic transmission fluid if equipped with dipstick Inspect automatic transmission fluid if equipped with dipstick  
Inspect battery and clean and tighten terminals as required Inspect battery and clean and tighten terminals as required  
Inspect brake linings Inspect brake linings  
Inspect brake pads, shoes, rotors, drums, hoses and park brake Inspect brake pads, shoes, rotors, drums, hoses and park brake  
Inspect CV joints Inspect CV joints  
Inspect engine air cleaner filter Inspect engine air cleaner filter  
Inspect engine cooling system protection and hoses Inspect engine cooling system protection and hoses  
Inspect exhaust system Inspect exhaust system  
Inspect front suspension, tie rod ends, and boot seals Inspect front suspension, tie rod ends, and boot seals  
Interior lighting - Check function of headliner, luggage compartment and glove compartment Interior lighting - Check function of headliner, luggage compartment and glove compartment
Interior lighting - Check function of overhead lights, glove box lights, cigarette lighter/power outlets, luggage compartment, and all warning lights Interior lighting - Check function of overhead lights, glove box lights, cigarette lighter/power outlets, luggage compartment, and all warning lights
Interior lighting - Glove box lights, cigarette lighter/power outlets, luggage compartment, and all warning lights - Check Interior lighting - Glove box lights, cigarette lighter/power outlets, luggage compartment, and all warning lights - Check
Interior lighting and glove box lights, cigarette lighter / power outlets, horn, and all warning lamps: Check Interior lighting and glove box lights, cigarette lighter / power outlets, horn, and all warning lamps: Check
Interior lights and power outlets - Check Interior lights and power outlets - Check  
Interior/exterior lights - Check function Interior/exterior lights - Check function  
Keys (Cut, program, order, etc.) Keys (Cut, program, order, etc.) VW Keys-If customer requesting keys, transfer to the advisors. If customer needs programming of keys they already have, schedule appointment. Pricing starts at $135.95
LF Tire Repair* LF Tire Repair  
Lighting - Front and rear lights, luggage compartment lighting, turn signals, hazard warning lights, daytime running lights, curve lighting, and automatic headlights: Check Lighting - Front and rear lights, luggage compartment lighting, turn signals, hazard warning lights, daytime running lights, curve lighting, and automatic headlights: Check
Lighting - Front and rear lights, luggage compartment lighting, turn signals, hazard warning lights: Check Lighting - Front and rear lights, luggage compartment lighting, turn signals, hazard warning lights: Check
LR Tire Repair* LR Tire Repair  
Manual transmission - Check for leaks, check oil level Manual transmission - Check for leaks, check oil level  
Manual Transmission Concern Manual Transmission Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
Miscellaneous Concern Miscellaneous Concern Pricing starts at $150.00. At this point we have not identified what is wrong with your vehicle, once its diagnosed your service advisor can provide you more detail on time & cost.
Multipoint Inspection Multipoint Inspection Free to customers having service
Oil & Filter Change - Conventional Gas Engines Oil & Filter Change - Conventional Gas Engines Pricing starts at  $69.99
Oil & Filter Change - Synthetic Gas Engines Oil & Filter Change - Synthetic Gas Engines SYNTHETIC OIL $69.99. (6 & 8 Cylinder Engines Higher)
Oil & Filter Change 2.5L Only (5 Cylinder Engine) Oil & Filter Change 2.5L Only (5 Cylinder Engine) Synthetic Oil & Filter Change, $69.95  (2.5L Engine)
Oil & Filter Change Diesel (V-6, V-8, & Touareg Models Additional) Oil & Filter Change Diesel (V-6, V-8, & Touareg Models Additional) Pricing starts at $69.95
On board diagnostics - Check diagnostic trouble code memory On board diagnostics - Check diagnostic trouble code memory  
One Tire Replaced (Mount & Balance) One Tire Replaced (Mount & Balance) Pricing starts at $30.00 DOES NOT INCLUDE TIRE PRICE
Other Diagnosis Other Diagnosis A trained technician will analyze (diagnose) your concern. As a result of diagnosis, an estimate for repairs or additional diagnosis as required will be provided to you. Diagnosis fee does not include cost of parts and/or labor to complete repair. Please address any concerns directly with your service advisor upon arrival.

Disclaimer regarding price:

Waived if covered under factory or extended warranty. Dealership will determine eligibility.
Panorama Sliding Sunroof - For gray grease, the guide rails must be cleaned and greased, and wind deflector must also be cleaned. (if equipped) Panorama Sliding Sunroof - For gray grease, the guide rails must be cleaned and greased, and wind deflector must also be cleaned. (if equipped)
Plenum panel - Remove cover to check water drain and clean if necessary Plenum panel - Remove cover to check water drain and clean if necessary
Power steering - Check fluid level Power steering - Check fluid level  
Power Steering Exchange Power Steering Exchange Flushes out and removes old and contaminated power steering fluid and replaces it with new, clean fluid.Pricing starts at $109.99
Pre-Purchase Inspection Pre-Purchase Inspection Used Car check.  Includes a check of the engine & driveline components, lighting system exhaust system & HVAC system via test drive. Check the suspension & proper operation. Disassemble the braking system and evaluate. Check for any engine codes & history codes.  Pricing starts at $150
Radio Code/Concern Radio Code/Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
Rear axle differential with torque vectoring - Change fluid Rear axle differential with torque vectoring - Change fluid  
Rear lamps - Check function Rear lamps - Check function  
Rear spoiler - Lubricate Rear spoiler - Lubricate  
Rear window - Check cleaning nozzle functionality  (if applicable) Rear window - Check cleaning nozzle functionality  (if applicable)
Rear Wiper Blade Replacement Rear Wiper Blade Replacement Starting at $14.95 a Pair.
Recall Recall Schedule appointment. Must capture VIN
Recall - Hybrid Battery Tray Drain Installation 53B8 Recall - Hybrid Battery Tray Drain Installation 53B8 Schedule appointment. Must capture VIN
Recall 1 VW Recall 1 VW Schedule appointment. Must capture VIN
Recall 2 VW Recall 2 VW Schedule appointment. Must capture VIN
Recall 3 VW Recall 3 VW Schedule appointment. Must capture VIN
Recall 4 VW Recall 4 VW Schedule appointment. Must capture VIN
Recall- DIESEL FUEL ONLY 20R9 Recall- DIESEL FUEL ONLY 20R9 Schedule appointment
Recall- Panoramic Sliding Sunroof 60B9 Recall- Panoramic Sliding Sunroof 60B9 MUST CAPTURE VIN. Tell Customer This may be a two part recall. Your first appointment will be an inspection to determine if parts are needed. If needed, your advisor will order the parts and schedule your next appointment for installation.
 
Recall-20DV-Fuel Delivery Module Recall-20DV-Fuel Delivery Module MUST CAPTURE VIN. Tell Customer This may be a two part recall. Your first appointment will be an inspection to determine if parts are needed. If needed, your advisor will order the parts and schedule your next appointment for installation.
Recall-69FB Passenger Occupant Detection System Recall-69FB Passenger Occupant Detection System Do not schedule. Parts are not available. Once parts become available, customers will receive a 2nd notice. If customer stresses concern, transfer to the advisors.
Recall-97ZZ 93P7 High Voltage (HV) Battery Management Control Module Software Recall-97ZZ 93P7 High Voltage (HV) Battery Management Control Module Software DO NOT SCHEDULE. Transfer customer to the advisors
Recall-ABS Control Module Sofware 45F2 Recall-ABS Control Module Sofware 45F2 Schedule appointment. Must capture VIN. This recall is limited to 1 per day M, Wed, & Fri
Recall-Brake Line 47T2 Recall-Brake Line 47T2 Schedule appointment. Must capture VIN. TELL CUSTOMER THIS RECALL TAKES UP TO 4 HOURS TO COMPLETE. Recommend the customer drop their vehicle off. This recall is limited to 1 per day M-F.
Recall-Brake Pedal Clip 46G4 Recall-Brake Pedal Clip 46G4 Schedule appointment
Recall-Coolant Bottle 19O3 Recall-Coolant Bottle 19O3 Schedule appointment. Must capture VIN. This recall is restricted to 3 per day
Recall-Coolant Pump 19K5 Recall-Coolant Pump 19K5 Tell customer this recall take 4-5 hours and is best to drop the vehicle off with us for the day. Schedule appointment
Recall-Door Handles 57J4 Recall-Door Handles 57J4 Schedule appointment Monday-Friday only. Recommend drop off appointments only. This may be a two part recall. Initial appointment is for inspection and may take 2 hours. If repair is needed, your advisor will order necessary parts and schedule an additional appointment once parts are in.
Recall-Driver Frontal Airbag  69BC Recall-Driver Frontal Airbag 69BC Do not schedule. Transfer customer to the advisors.
Recall-Driver Frontal Airbag 69M9 Recall-Driver Frontal Airbag 69M9 Schedule appointment. Must capture VIN. This recall is limited to 2 per day M-F only.
Recall-Emissions 23AK Recall-Emissions 23AK Schedule appointment. Must capture VIN
Recall-Emissions Control Info Label 01B2 Recall-Emissions Control Info Label 01B2 MUST CAPTURE VIN. Tell Customer ?This may be a two part recall. Your first appointment will be an inspection to determine if parts are needed. If needed, your advisor will order the parts and schedule your next appointment for installation.?
Recall-Emissions Modifications 23U3 Recall-Emissions Modifications 23U3 Schedule appointment. Must capture VIN. This recall is limited to 3 per week (M, Wed, Fri). If customer requests a loaner vehicle please schedule. This recall takes up to 6 hours to complete.
Recall-Emissions Recall 23U4 Recall-Emissions Recall 23U4 Do not schedule. Parts are on back order with no ETA. If customer stresses concern, transfer to the advisor.
Recall-Fuel Rail Bolts 24Gi Recall-Fuel Rail Bolts 24Gi Schedule appointment. Recommend the customer drop their vehicle off as this service takes 1/2 a day to complete.  Must capture VIN. This recall is limited to 2 per day Monday-Friday
Recall-Fuel Rail Leak 24Bi Recall-Fuel Rail Leak 24Bi Schedule appointment
Recall-Fuel Rail Leak 24Bi Recall-Fuel Rail Leak 24Bi Schedule appointment
Recall-ID4 Update Package 97FY Recall-ID4 Update Package 97FY Do not schedule this recall. VW is no longer offering this recall/update. If customer stresses concern, transfer to advisors.
Recall-Micro Switch 37M5 Recall-Micro Switch 37M5 Must capture VIN. Schedule appointment
Recall-Shift Lever Micro Switch 37M2 Recall-Shift Lever Micro Switch 37M2 Schedule appointment. Must capture VIN
Recall-Suction Pump 20Y6 Recall-Suction Pump 20Y6 Schedule Appointment . Must capture VIN.  Vehicle must have less than 1/4 tank of gas.
Recall-Takata Driver Frontal Airbag 69Y5 Recall-Takata Driver Frontal Airbag 69Y5 Schedule appointment. Must capture VIN. 
Recall-VW TDI Settlement Recall-VW TDI Settlement DO NOT SCHEDULE. Please refer the customer to vwcourtsettlement.com or 844-98-claim.  DO NOT SCHEDULE.
Removable trailer hitch - Inspect Removable trailer hitch - Inspect  
Replace 1 Tire Replace 1 Tire Includes Mount and Balance of 1 Tire
Replace 2 Tires Replace 2 Tires Includes Mount and Balance of 2 Tires
Replace 3 Tires Replace 3 Tires Includes Mount and Balance of 3 Tires
Replace 4 Tires Replace 4 Tires Includes Mount and Balance of 4 Tires
Replace 5 Tires Replace 5 Tires Includes Mount and Balance of 5 Tires
Replace 6 Tires Replace 6 Tires Includes Mount and Balance of 6 Tires
Replace ignition cables Replace ignition cables  
Retractable hard top - Check for function and damage (if applicable) Retractable hard top - Check for function and damage (if applicable)
RF Tire Repair* RF Tire Repair*  
Ribbed belt (A/C compressor) - Replace Ribbed belt (A/C compressor) - Replace  
Ribbed belt - Check tension/condition Ribbed belt - Check tension/condition  
Ribbed belt and tensioning roller for belt starter generator - Check condition Ribbed belt and tensioning roller for belt starter generator - Check condition
Ribbed belt guide rollers - Replace Ribbed belt guide rollers - Replace  
Ribbed belt starter generator and tensioning roller - Replace Ribbed belt starter generator and tensioning roller - Replace  
Ribbed V-belt - Check condition (if applicable) Ribbed V-belt - Check condition (if applicable)  
Road test - Check system functions during and after Road test - Check system functions during and after  
RR Tire Repair* RR Tire Repair  
Second battery - Check (if applicable) Second battery - Check (if applicable)  
Service interval display - Reset (if applicable) Service interval display - Reset (if applicable)  
Service sticker - Enter the date of the next service on the service sticker and apply to windshield Service sticker - Enter the date of the next service on the service sticker and apply to windshield
Spark plug - R&R Replace spark plugs  
Squeaks & Rattles Diagnosis Squeaks & Rattles Diagnosis A trained technician will analyze (diagnose) your concern. As a result of diagnosis, an estimate for repairs or additional diagnosis as required will be provided to you. Diagnosis fee does not include cost of parts and/or labor to complete repair. Please address any concerns directly with your service advisor upon arrival.

Disclaimer regarding price:

Waived if covered under factory or extended warranty. Dealership will determine eligibility.
State Inspection State Inspection This service is restricted to M-F only. If customer requests a Saturday appointment, transfer to the store to verify if they have a technician available to assist them. Pricing starts at $ 124.95
Stationary cornering lamp - Check function Stationary cornering lamp - Check function  
Steering Concern Steering Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
Steering Diagnosis Steering Diagnosis A trained technician will analyze (diagnose) your concern. As a result of diagnosis, an estimate for repairs or additional diagnosis as required will be provided to you. Diagnosis fee does not include cost of parts and/or labor to complete repair. Please address any concerns directly with your service advisor upon arrival.

Disclaimer regarding price:

Waived if covered under factory or extended warranty. Dealership will determine eligibility.
Sunroof - Check function and clean then lubricate guide rails Sunroof - Check function and clean then lubricate guide rails  
Sunroof - Open sunroof and check front water drains and clean if necessary (if applicable) Sunroof - Open sunroof and check front water drains and clean if necessary (if applicable)
Sunroof and panoramic sunroof - Check, clean, and lubricate (if applicable) Sunroof and panoramic sunroof - Check, clean, and lubricate (if applicable)
Sunroof frame - Clean and lubricate Sunroof frame - Clean and lubricate  
Sunroof water drains - Check for clearance and clean if necessary Sunroof water drains - Check for clearance and clean if necessary
Sunroof, non-panoramic sliding - Check function and clean then lubricate guide rails Sunroof, non-panoramic sliding - Check function and clean then lubricate guide rails  
Sunroof, panoramic tilting/sliding - Check function (if equipped) Sunroof, panoramic tilting/sliding - Check function (if equipped)  
Suspension Concern Suspension Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
Suspension Diagnosis Suspension Diagnosis A trained technician will analyze (diagnose) your concern. As a result of diagnosis, an estimate for repairs or additional diagnosis as required will be provided to you. Diagnosis fee does not include cost of parts and/or labor to complete repair. Please address any concerns directly with your service advisor upon arrival.

Disclaimer regarding price:

Waived if covered under factory or extended warranty. Dealership will determine eligibility.
Test drive - Check braking, kick-down, steering, electrical, heating and ventilation systems, air conditioning, and handling Test drive - Check braking, kick-down, steering, electrical, heating and ventilation systems, air conditioning, and handling  
Test drive - Check braking, kick-down, steering, electrical, heating and ventilation systems, air conditioning, handling and parking brake Test drive - Check braking, kick-down, steering, electrical, heating and ventilation systems, air conditioning, handling and parking brake  
Test drive and final check Test drive and final check  
Tie rod ends - Check for excessive play, check boots Tie rod ends - Check for excessive play, check boots  
Timing belt - Check Timing belt - Check  
Timing belt - Replace Timing belt - Replace  
Timing belt for coolant pump - Check Timing belt for coolant pump - Check  
Timing belt idler - Replace Timing belt idler - Replace  
Timing Belt Replacement Timing Belt Replacement Pricing starts at $899.95
Timing belt tensioner - Replace Timing belt tensioner - Replace  
Tire Mobility Kit - observe date/replace - R&R Every 4 years - Tire mobility kit - Replace tire filler bottle (if applicable)  
Tire pressure - Check Tire pressure - Check  
Tire pressure monitoring sensor - R&R Every 6 years - Change tire pressure sensors  
Tire pressure monitoring system - Calibrate to correct tire pressure settings Tire pressure monitoring system - Calibrate to correct tire pressure settings  
Tire pressure monitoring system sensors - Check where applicable Tire pressure monitoring system sensors - Check where applicable  
Tire Repair Tire Repair PRICES START AT $40.99. HEAVY DUTY TRUCKS WILL BE EXTRA.
Tire Repair (Low Pressure Light) Tire Repair (Low Pressure Light)  
Tire repair kit - Check for damage and prior use Tire repair kit - Check for damage and prior use  
Tire Rotation & Adjust Pressure Tire Rotation & Adjust Pressure Changing the position of the tires on your vehicle, according to your vehicle and tire manufacturers' recommended rotation pattern & making sure the air in your tires are at the right pressures. Pricing starts at $24.95
Tire Rotation (Rotate & Balance) (MENU) Tire Rotation (Rotate & Balance) Pricing starts at $89.95
Tire/Wheel Concern Tire/Wheel Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
Tires - Check condition and wear pattern, record tread depth Tires - Check condition and wear pattern, record tread depth  
Tires - Check tread depth, condition wear pattern and pressure of all tires (including spare) Tires - Check tread depth, condition wear pattern and pressure of all tires (including spare)
Tires - Rotate Wheels - Rotate from front to rear  
Tires/spare - Check condition Tires/spare - Check condition  
Toothed belt and camshaft drive tensioning roller - Check Toothed belt and camshaft drive tensioning roller - Check  
Torque splitter - Check oil deterioration using the vehicle diagnostic tester (if equipped) Torque splitter - Check oil deterioration using the vehicle diagnostic tester (if equipped)
Tow/Being Towed In Tow/Being Towed In Bill's towing (410) 465-3980
Transfer case fluid - R&R Haldex clutch - Change oil  
Transmission - DSG (non-Automatic) - Change fluid 7-Speed DSG transmission fluid - Change  
Transmission - DSG (non-Automatic) - Change fluid and filter Transmission - DSG (non-Automatic) - Change fluid and filter  
Transmission - DSG (non-Automatic) - Check fluid Transmission - DSG (non-Automatic) - Check fluid  
Transmission Concern Transmission Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
Transmission Diagnosis (Not Shifting Properly,Leaks,Other) Transmission Diagnosis (Not Shifting Properly,Leaks,Other) A trained technician will analyze (diagnose) your concern. As a result of diagnosis, an estimate for repairs or additional diagnosis as required will be provided to you. Diagnosis fee does not include cost of parts and/or labor to complete repair. Please address any concerns directly with your service advisor upon arrival.

Disclaimer regarding price:

Waived if covered under factory or extended warranty. Dealership will determine eligibility.
Transmission Fluid Exchange Transmission Fluid Exchange Old transmission fluid is exchanged and replaced with new transmission fluid. Pricing starts at $214.99
Transmission Fluid Flush / Exchange (DSG Transaxles Only) Transmission Fluid Flush / Exchange (DSG Transaxles Only) Change DSG Transaxle Fluid & Filter.
Transmission Fluid Flush / Exchange (Non-DSG Transaxles) Transmission Fluid Flush / Exchange (Non-DSG Transaxles) Drain worn transmission fluid and replace with new. $272.95.
Transmission Fluid Flush / Exchange Jetta Models Only (Non-DSG Transaxles) Transmission Fluid Flush / Exchange Jetta Models Only (Non-DSG Transaxles) Drain worn transmission fluid and replace with new. (Jetta Models Only) $367.95.
Transmission, final drive and CV Boots - Check for leaks and damage Transmission, final drive and CV Boots - Check for leaks and damage
Transmission: Automatic (non-DSG) - Change fluid Transmission: Automatic (non-DSG) - Change fluid  
Transmission: Automatic (non-DSG) - Change fluid and filter Change automatic transaxle fluid and filter  
Transmission: Automatic (non-DSG) - Check fluid Transmission: Automatic (non-DSG) - Check fluid  
Transmission: Automatic (non-DSG) - Check for leaks Transmission: Automatic (non-DSG) - Check for leaks  
Transmission: Automatic - Check ATF and final drive Transmission: Automatic - Check ATF and final drive  
Transmission: Manual - Check oil level and check for leaks Transmission: Manual - Check oil level and check for leaks  
Trim Concern Trim Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
Trim or Moulding Diagnosis Trim or Moulding Diagnosis A trained technician will analyze (diagnose) your concern. As a result of diagnosis, an estimate for repairs or additional diagnosis as required will be provided to you. Diagnosis fee does not include cost of parts and/or labor to complete repair. Please address any concerns directly with your service advisor upon arrival.

Disclaimer regarding price:

Waived if covered under factory or extended warranty. Dealership will determine eligibility.
Tune Up (4 Cyl) Tune Up (4 Cyl) Pricing starts at $189.95
Tune Up (6 Cyl) Tune Up (6 Cyl) Pricing starts at $249.95
Tune Up (8 Cyl) Tune Up (8 Cyl) VARIES BASED ON YEAR, MAKE AND MODEL. PRICES START AT $
Turbocharger - Lubricate servo motor rods (5.0L TDI) Turbocharger - Lubricate servo motor rods  
Two Tires Replaced (Mount & Balance) Two Tires Replaced (Mount & Balance) Pricing starts at $60.00 DOES NOT INCLUDE TIRE PRICE
Underbody - Check for damage Underbody - Check for damage  
Underbody - Visually inspect underbody protection, underbody trim panels, wire routing, and plugs for damage Underbody - Visually inspect underbody protection, underbody trim panels, wire routing, and plugs for damage
Underbody sealant - Inspect for damage Underbody sealant - Inspect for damage  
V belt / Ribbed belt - Check tension/condition V belt / Ribbed belt - Check tension/condition  
VW NATIONAL PROMOTION Regional Service Event - Offer Selection This is a regional promotion sent to you via an email. Once you have scheduled your appointment, the details for the service you selected in the email will be sent to your dealership.
Warning labels - Check that they are present Warning labels - Check that they are present  
Water Leak Concern Water Leak Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
Water separator - Drain Water separator - Drain  
Windshield - Visually inspect for damage Windshield - Visually inspect for damage  
Windshield or Glass Repair Windshield or Glass Repair  
Windshield washer fluid - Check level Windshield washer fluid - Check level  
Windshield washers, headlight cleaning system, and wiper blades - Check for damage and function, check fluid level and add if necessary Windshield washers, headlight cleaning system, and wiper blades - Check for damage and function, check fluid level and add if necessary  
Windshield wiper/washer system - Check Windshield wiper/washer system - Check  
Windshield wiper/washer system - Check for damage, function and adjust spray nozzle if necessary, fluid level, and freeze protection Windshield wiper/washer system - Check for damage, function and adjust spray nozzle if necessary, fluid level, and freeze protection  
Windshield wiper/washer system - Check freeze protection and filling fluid Windshield wiper/washer system - Check freeze protection and filling fluid  
Windshield wiper/washer system - Check function for damage, adjust if necessary Windshield wiper/washer system - Check function for damage, adjust if necessary  
Wiper Blade/Insert Replacement Wiper Blade/Insert Replacement Pricing starts at $52.00
Wiper blades - Bring into service position and check for damage Wiper blades - Bring into service position and check for damage  
Wiper blades - Check Wiper blades - Check  
Wiper/Washer Concern Wiper/Washer Concern Diagnostic pricing starts at $99.00 for the first hour. If customer asks for further explanation: ?At this point we have not identified what is wrong with your vehicle. Your advisor will provide you more detail on time and cost if further diagnostic is needed.?
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